*Effective September 1, 2023: There will be a $4 processing charge (per order) for all returns. This fee will be deducted from your refund.
**Effective September 1, 2023: Gloves orders under a dozen (12 pairs of gloves) are non-returnable, non-exchangeable and non-refundable.
Q: How can I tell what the shipping charges are?
A: When you are going through the checkout, it will give you your shipping charges. If you are ordering a bulk order (large items or large number of items) we will contact you if the shipping charges require a custom shipping price. This is due to the wide range of products we carry and the dimensional weight of each one. You can also complete a ticket (Ship Quotes link at top of the website) before your purchase to verify what the bulk shipping price is before you purchase.
If a product indicates that you need a ship quote, please complete the Ship Quotes link above. This is usually for freight orders or large volume orders. You can still place your order online. Any additional shipping will be quoted and then added to your order after your approval.
Q: How soon will my order ship? What are the shipping options for my order?
A: We offer Economy Shipping that generally arrive in a minimum 3-4 business days up to a maximum of 7-10 business days (Available on select items and quantities. Additional delays may occur due to, but not limited to: holidays, weather, pandemic delays, incorrect or incomplete customer shipping information, or out-of-stock merchandise, etc).
Standard Shipping generally arrives in a minimum of 1-3 business days and up to a maximum of 7-10 business days but usually sooner. Additional delays may occur due to, but not limited to: holidays, weather, pandemic delays, incorrect or incomplete customer shipping information, or out-of-stock merchandise, etc).
Express Shipping Options (express not always available due to Covid-19, factory holidays, shipping carrier holidays/rules/restrictions). We will offer Express Shipping when the pandemic resolves in the future.
Q: What are your refund policies with merchandise?
*Effective September 1, 2023: There will be a $4 processing charge (per order) for all returns. This fee will be deducted from your refund.
**Effective September 1, 2023: Gloves orders under a dozen (12 pairs of gloves) are non-returnable, non-exchangeable and non-refundable.
A: ***No returns will be accepted unless a RETURN AUTHORIZATION NUMBER has been issued from Drillcomp. You can complete the Contact link at the top of our website to start your refund process.
All packages without an R.A. number will be refused.
No returns of any merchandise are permitted after 15 days.
Refund Policy and Terms & Conditions
ALL SALES ARE FINAL ON CUSTOM ORDERS (alterations, logos, etc.) MUSIC AND ITEMS THAT ARE MARKED NON-RETURNABLE IN OUR CATALOGUES AND/OR OUR WEBSITE. CUSTOMER ASSUMES ALL RESPONSIBILITY FOR ITEMS THAT ARE NON-RETURNABLE. Custom items and items past our 15 days return policy are non-refundable, non-exchangeable and non-returnable.
*Effective September 1, 2023: There will be a $4 processing charge (per order) for all returns. This fee will be deducted from your refund.
**Effective September 1, 2023: Gloves orders under a dozen (12 pairs of gloves) are non-returnable, non-exchangeable and non-refundable.
Attention Podium, Equipment, Vinyl Guard and Percussion Floors and All Orders Requiring Truck Freight Shipping:
Please have someone from your school /place of business/organization follow the Attached Inspection Procedure at the time of delivery prior to the truck driver departing from your shipping address. We suggest you make copies of the Inspection Procedure to give to the person(s) you trust at your school/place of business to follow the Inspection Procedure.
The Podium and/or Item has to be taken out of the box(s) to inspect even if there is no visible damage to the outside of the box(s).
If the podium and/or Item is not taken out of the box(s) to inspect at the time of delivery before the truck driver leaves your school/place of business and there is damage to the podium and/or item, the trucking company is not responsible for replacing, fixing, or exchanging the podium and/or item. As a result, the manufacturers and/or Drillcomp cannot refund you any monies. We have the Inspection Procedure to ensure that your Podium and/or Item does not become damaged in transit on the freight truck.
Drillcomp reserves the right to correct typographical errors that may appear in our website due to changes in manufacturers pricing, terms and descriptions beyond our control.
Privacy policy
Last Updated: [2/23/26]
- Introduction
Welcome to Drillcomp.com (“Drillcomp, Inc.”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Drillcomp.com and make purchases from us.
By using our Site, you agree to the terms of this Privacy Policy. - Information We Collect
A. Personal Information You Provide
When you:
- Make a purchase
- Create an account
- Subscribe to emails
- Contact customer support
We may collect: - Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely via third-party payment processors)
- Account login credentials
B. Automatically Collected Information
We may automatically collect: - IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Cookies and tracking data
- How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate about your purchase
- Provide customer support
- Improve our website and services
- Send promotional emails
- Prevent fraud and enhance security
- Comply with legal obligations
- Payment Processing
Payments are processed through secure third-party providers (such as Visa, Mastercard, Discover, AMEX or PayPal). We do not store full credit card numbers on our servers. - Cookies & Tracking Technologies
We use cookies to:
- Remember items in your cart
- Save preferences
- Analyze website traffic
- Provide marketing and retargeting ads
You can disable cookies in your browser settings, but some features of the Site may not function properly.
- Sharing Your Information
We may share your information with:
- Shipping providers to ship your order
- Payment processors to process the payment for your order
- Marketing platforms to keep you informed about your rewards and points program
- Website hosting providers to keep data safe and secure
- Legal authorities when required by law
We do not sell your personal information.
- Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Your Privacy Rights
Depending on your location (such as under the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR)), you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Opt out of marketing
- Request data portability
To exercise these rights, contact us at: sales “at” Drillcomp.com
- Data Security
We implement appropriate technical and organizational measures to protect your information. - Children’s Privacy
Our Site is not intended for children under 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. - Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. - Contact Us
If you have questions about this Privacy Policy, contact us at:
Drillcomp, Inc. Email: sales “at” Drillcomp.com